Unified inbox

Answer your X mentions from one inbox

Today the inbox brings in mentions of your X (Twitter) accounts, checked every 15 minutes. Instagram, Facebook, LinkedIn and TikTok comments and messages are coming soon.

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Supported networks

What lands in the inbox

We would rather say what works today than list every network. X mentions are live; the rest are on the way.

Available now

Mentions on X

Mentions of your connected X (Twitter) accounts are pulled into the inbox every 15 minutes.

Coming soon

Post comments

Comments from Instagram, Facebook, LinkedIn and TikTok. Until then, those stay in each network's own app.

Coming soon

Direct messages

Private messages from the same networks will land in the same inbox once they are supported.

Features

Sort, share and reply without leaving the inbox

AI does the first pass on every message. You and your team decide what to say.

AI-suggested replies

Each message comes with a suggested reply that takes its content, its tone and your brand voice guidelines into account. Edit it, or write your own.

Sentiment and priority

AI triage scores every message for sentiment and intent, so complaints and buying questions rise to the top of the list.

Labels, stars and filters

Label conversations, star the ones to come back to, and filter by label, priority, read state or assignee.

Assign to a teammate

Hand a conversation to the right person so two people do not answer the same message.

Bulk actions

Select many messages and mark them read, star, archive or assign them in one step.

Saved replies

Keep answers to common questions ready to drop into a reply, then adjust them for the conversation.

How it works

From mention to reply

Replies are suggested, never sent without you. Automatic sending is coming soon.

Suggested replies use your brand voice guidelines
Sentiment and intent scores on every message
Assignment, labels and bulk actions for teams

See team collaboration

1
Connect your X account
Sign in through X's official OAuth flow. New mentions start arriving in the inbox, checked every 15 minutes.
2
Triage what came in
Sentiment and priority scores sort the list. Label, star, archive or assign messages one at a time or in bulk.
3
Reply with AI help
Start from the suggested reply or a saved one, edit it in your own words, and send it from the inbox.

Frequently asked questions

Which messages land in the unified inbox?

Today the inbox pulls in mentions of your connected X (Twitter) accounts, checked every 15 minutes. Comments and direct messages from Instagram, Facebook, LinkedIn and TikTok are coming soon; until then those conversations stay in the native apps.

Can replies be automated?

You can write auto-reply rules that match on keyword, intent and sentiment, with cooldowns and rate limits so they cannot spam a conversation, and build longer flows in the Conversational Studio. Sending those replies automatically is coming soon; today the inbox suggests a reply and you send it.

How does the inbox decide what is urgent?

Incoming messages are scored for sentiment and intent, so complaints and buying signals rise to the top instead of being buried under emoji replies. Filters, labels and team assignment keep the rest moving.

Can two people work the same inbox without colliding?

Yes. Conversations can be assigned to a team member, and the full history of a contact travels with the thread, so whoever picks it up can see what was already said.

Bring your X mentions into one place

Connect your X account and start replying with AI help. More networks are coming soon.